Customer Service Training

The competition in today’s market place is fierce! With the expansion of the business sector and competition for products and services so similar, it’s becoming more challenging for a consumer to clearly identify and compare their options. While the products may be similar, one key difference between a good company and an excellent company is the quality of their customer service.

 

Customer service training is an investment that allows your company to gain the edge it needs to stand out amongst the competition. An investment in customer service will ensure that your company not only retains its customers but gains new customers. Great customer service allows your customers to remember the experience, reflects positively on the business and shows customers that you care about them.

 

Markets previously serviced:

Retail

Call Centers

Churches

Social Venues

Medical

 

At TBCG we form a partnership with you to train your employees in all critical areas of customer service to ensure that every representative of your company has the tools they need to handle a customer or call successfully.

 

Some topics include:

ABC’s of Quality Customer Service

First Impression Management

Business Telephone Etiquette

Listening Skills

The Cost of Poor Customer Service

Conflict Resolution

Attitude vs Personality

And much more!

 

Our programs are customized to meet your needs. Don’t hesitate to invest in the future of your business!

Call Center Training

call center training

Our call center training encompasses all aspects of customer service while incorporating basic telephone skills. So often talking with your customers over the phone is taken for granted by the employees. Because the customer is not there, the same level of customer service is expected. We focus on making sure every call is handled as if the customer was in your office.